Refunds

The Peaky Lighters acknowledge the long distance selling regulations and have provided tools online to help you visualise how your sign will look and to give representation of your colour choices. However these are only visual representations and may differ slightly from the physical colour. Should you wish to see a sample of our colours please contact us directly prior to your order.

Due to all our signs being completely bespoke to you we cannot accept refunds once the manufacturing process has started. Manufacturing will start within 12 hours of an order being placed online. We may accept to provide a partial refund should you change your mind prior to the proofs being accepted however this is our sole discretion and would be granted as a gesture of goodwill.

Returning Damaged Goods

Damage in transit: We cannot accept liability for damages whilst in transit with delivery companies but we endeavour to work with you to seek compensation from the delivery company. We encourage you to open and check the product upon delivery and before accepting it and should there be any visible damage we encourage you to not accept the delivery from our chosen delivery company and have them return the item back to us.

Warranty

Our sign frontages and bases are not covered by warranty due to their bespoke nature. For all our LED lights and modules we offer offer a return and replacement on LED modules and LED driver for 12 months. However the following terms are applicable in order to grant a replacement:

• A qualified/registered electrician (NICEIC/Napit etc) and a minor works or installation certificate must be provided to prove the signs was installed by a professional
• The faulty LED Lights / Modules need to be returned to us and postage is at your cost.
• A replacement LED light and/or module will be sent to you on a next day tracked delivery at our cost.