If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Peaky Lighters relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Peaky Lighters’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
5. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
8. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
9. Please note that we would require you to contact us prior to installation. Once the sign has been installed, we can no longer accept returns or refunds, as damage may have been caused during installation. In addition, we cannot be held responsible for any third-party damages caused by incorrect installation or due to the product itself. This includes any damages to the surface upon which the product has been affixed to. We strongly recommend that you do not book tradespeople on the strength of delivery dates or time frames, and we recommend that you check items from us before any preparation work is undertaken. If you have any further questions regarding the policy outlined above, feel free to contact our friendly care team.
10. The Peaky Lighters acknowledge the long distance selling regulations and have provided tools online to help you visualise how your sign will look and to give representation of your colour choices. However these are only visual representations and may differ slightly from the physical colour. Should you wish to see a sample of our colours please contact us directly prior to your order.
11. Due to all our signs being completely bespoke to you we cannot accept refunds once the manufacturing process has started. Manufacturing will start within 12 hours of an order being placed online. We may accept to provide a partial refund should you change your mind prior to the proofs being accepted however this is our sole discretion and would be granted as a gesture of goodwill.
12. We cannot accept liability for damages whilst in transit with delivery companies but we endeavour to work with you to seek compensation from the delivery company. We encourage you to open and check the product upon delivery and before accepting it and should there be any visible damage we encourage you to not accept the delivery from our chosen delivery company and have them return the item back to us.
13. All materials used to manufacturer our signs have been coated to withstand the UK weather conditions. However as per our care and maintenance advice found on the product page it is the customers sole responsibility to provide ongoing care and maintenance to your sign to give greater longevity.
14. All woods used for our signs are completely natural woods and therefore shades, grains and general appearance will differ on all signs. We coat all woods and our signs can come pre-treated with oil at your request or arrive natural. We encourage all customers to regularly oil their wooden signs to  prevent degrading / fading and damage and to retain their natural appearance.